These delivery conditions apply to every delivery between the Entrepreneur and the Purchaser.

The delivery of our Hot tubs takes place by means of a truck with a hydraulic tailgate. The Hot tub is delivered fully assembled, as a single unit upright on a pallet. Because the Hot tub is delivered on a pallet, it can easily be placed in the correct position with a pump cart. The Hot tub can also be easily lifted.

You will receive an e-mail from us the moment your order leaves our factory. You will also be called at least one day in advance by our transport partner to agree on a delivery date.

Smaller parcels are shipped with DPD parcel post.

Time of delivery.
Delivery of the Products takes place on working days between 08.00 hours and 18.00 hours. Upon request, the Buyer must be able to identify himself/herself to the carrier when taking delivery of the Products.

If the transport company classifies the road as inaccessible, the Buyer shall be obliged to collect the Products from the nearest freight terminal. Any additional transport costs involved shall be borne by the Buyer.

Inspection of shipment.
The Company is obliged to inspect the Products upon receipt. If, upon receipt, the Buyer discovers that the shipment has been damaged in transit, the Buyer shall immediately inform the transport company. The damage observed by the Buyer must then be described in the waybill. The document must be signed by the Buyer and the transport company. If the transport company rejects liability for the damage, the Buyer should contact Welltub.

Incomplete shipment.
If any Products ordered by the Buyer are missing from the shipment, the Buyer shall contact Welltub as soon as possible.

Not taking delivery of the shipment.
On the instructions of the Company, the transport company will contact the Buyer prior to delivery in order to agree on a delivery date. In the event that a shipment is not accepted, as agreed between the parties, a second delivery attempt will be agreed. The additional costs for a second delivery attempt are to be paid by the Buyer.

Delivery location.
In the event that the Products are delivered directly to the delivery address agreed with the Buyer, unloading will take place, unless otherwise stipulated in the General Terms and Conditions or otherwise agreed between the parties, at the Buyer’s land border or as close as possible to the land border as the transport company believes it can get to, given the circumstances on the ground.

Subsequent transport.
In the event that the Products are to be transported onwards from the agreed delivery address on the instructions of the Buyer, the Products shall be deemed to have been delivered at the time that they have been transferred to another independent transport company or have been unloaded on site in consultation with the Buyer.


In case of Returns, you must notify us by e-mail or post to return the goods. We will then provide you with a free return sticker which you can stick on the Product.
If you withdraw from the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of delivery method other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days. We will refund you by the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such refunds. We may defer repayment until we have received the goods back, or you have proved that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us without delay and in any event no later than 14 days from the day on which you notify us of your decision to return the goods. You will be on time if you return the goods before the period of 14 days has expired. Welltub will reimburse the costs related to the transport. However, the Buyer shall bear the risk for the return transport of the Product. In the event Welltub believes that the Product is not in an unused or damaged condition, Welltub shall be entitled to deduct part of the price of the Product corresponding to the cost of restoring the Product to its original condition from the sum to be refunded by Welltub to the Buyer. However, such deduction may be higher than the original price of the Product.

Contact details
Tel: (0)548 870 390

Return address:
Welltub Hot tubs
Rue Galvanistraat 13A
7461 JC Queens
The Netherlands