Privacy Policy

We know how important it is for you to understand how we use your data. This privacy policy describes how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal information. This policy also describes your rights with regard to the personal data that you provide to us. If you have any questions about this privacy policy or about your rights under this policy, please contact: Address: Welltub, Noordermorssingel 7, 7461 JP, Rijssen, The Netherlands Telephone: +31 (0) 548 870 390 Email: info@welltub.nl

We are Rikz plastics B.V. (“welltub Hottubs”). Welltub Hottubs is the “data controller” of all personal data that it collects, processes and holds about you, unless we otherwise inform you. What personal information do we collect? The personal information that we collect directly from you may include your name, email address, telephone number, date of birth, address, your order, credit card or other payment information and information that you provide to us when you contact our customer service or contact our social media platform (for example by ‘tagging’ us in a post on Instagram or by writing about us on Facebook). If you shop with us online or browse our website, we may change your IP address or other device ID specific, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other information about collect portable devices. We may, where we have a legal basis for doing so, also collect personal information about you from third parties who provide us with additional public information about you. We use this information on an anonymous basis and will never use it to identify a specific user. We cannot link this data to other data that we hold about you and the purpose of collecting this data is to perform analyzes and help us identify human flows in our stores to maximize the efficiency of our webshop.

When do we collect your personal information?

When you purchase products and services from us online, or by telephone. When you visit our website. Our website also uses cookies; Read our Cookie Policy for more information about the use of cookies and how you can manage them. When you contact our customer service team online or by telephone. When you come in contact with us on social media (by mentioning / tagging us or by contacting us directly) How do we use your personal information and what are our legal justifications for doing this? To make our products and services available to you. We use your personal information to provide you with the information, products and services that you request or purchase from us (ie to perform certain tasks, processes or orders on our website, make online payments (if applicable) and your products or provide services) and to communicate with you about the products and services you purchase from us and to respond to your questions and comments; We may also use your personal information to measure how satisfied our customers are and to provide customer service (including problem solving in connection with purchases or your requests for services or when you ask us questions on social media); We rely on our contractual agreements with you as the legal basis on which we collect and process your personal data when you place an order for products and services. In some cases we also depend on our legitimate interests as a company. Where we trust our legitimate interests, we will always ensure that we balance these interests against your rights. For administrative and internal business purposes. We may use your personal information for internal business purposes, such as improving our website, improving our services and products, and identifying trends. We may also use your data to monitor the use of our website and to ensure that our website is presented in the most effective and relevant way for you and your device and to set default options for you (such as language and currency); It is in our legitimate interest as a company to use your personal information in this way. We want to ensure that our website is customer-friendly and works well and that our products and services are efficient and of high quality. We also want to make it easy for you to get in touch with us. Where we trust our legitimate interests, we will always ensure that we balance these interests against your rights.

For safety and legal reasons. We use your personal information to: Ensure that the personal and financial information you provide is correct; Conduct fraud controls or prevent other illegal activities; Protect our rights or property (or those of others); and to comply with our legal and conformity-related obligations. In some cases we will use your personal data because it is necessary to comply with a legal obligation (such as the legal obligation to keep invoices for at least 5 years). In other cases (such as fraud detection) we will rely on our legitimate interests as a company to use your personal information in this way. Where we trust our legitimate interests, we will always ensure that we balance these interests against your rights. For marketing purposes We use your personal information to personalize your experience with Welltub to: provide you with marketing material via mail and e-mail if you have given us permission to do so; process your registration data and purchase history to analyze how you shop and what you searched for. These can be historical transactions. This enables us to offer a better customer experience; send specific offers to our customers in some cases based on historical transactions; measure the effectiveness of our marketing campaigns and our advertisements; We rely on your permission to send you marketing messages by mail and email based on the permission we received from you when you contacted us or when you purchased a product from us. In other cases (for example, to measure the effectiveness of our marketing), we will rely on our legitimate interests as a company to communicate with customers in an engaging and efficient manner. Where we trust our legitimate interests, we will always ensure that we balance these interests against your rights.

With whom do we share your personal information?

We will never sell your personal information to third parties. To provide us with our services to you, we share your personal information with our trusted external service providers or our subsidiaries, as described below. When we share your personal information, we place security measures that require these organizations to keep your information safe and ensure that they do not use your personal information for their own marketing purposes. External service providers To execute orders for products and services. We work together with a number of trusted service providers who perform services on our behalf. When you purchase products from us, the services provided by these organizations include; the transport of our goods and the processing of payments. It is in our legitimate interests as a company to work with these service providers, because we do not have the ability to provide these services ourselves. In any case, we will ensure that the service provider may only use your personal information to deliver the services to us and for no other purpose. To prevent crime and to comply with laws We share your financial information, including your credit card, payment card or other payment information, with third parties to ensure that your payment is secure and that your data is not used fraudulently. This data exchange enables us to perform a fraud analysis that ensures that real and correct payment data is provided to us before every purchase. We can share your personal information with credit bureaus if you request payment after delivery after the payment option. There may be other scenarios where we are required by law to share or disclose your personal information, such as with law enforcement or government agencies, to prevent or detect crime or to comply with another legal requirement.

Other professional services

We may have to disclose your personal information to our insurers if we believe this is required by our contractual relationship with our insurance company. We work with carefully selected external parties, such as our hosting provider for customer databases, marketing agencies and advertising partners who help us to offer you a positive customer experience. We work with these third parties to place relevant content and advertisements for you on our website, other websites and online media channels and apps. We use pixels and cookies to do this. You can consult our cookie policy for more information. Subsidiaries We may share the personal information that we collect with other organizations in the Welltub group, with the other companies sharing various operations and business processes with us (Welltub hot tubs and Rikz plastics B.V.). We will do this to fulfill our contractual obligations to you or because it is in our legitimate interest to do so. Transfer of your personal data outside the EEA We may need to transfer your personal information outside the European Economic Area (EEA), for example the US, in the following circumstances: We work with a supplier who processes some of his personal data outside the EEA. These countries may not have the same data protection legislation as the EEA and therefore your personal information may not be subject to the same protection. In such cases, however, we will ensure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as they serve within the EEA and is processed in accordance with the guiding principles set out in this privacy policy. If you want more information, please contact us.

Your rights – You have a number of rights with regard to your personal data and what happens to it. You have the right to: have processed your data in an honest, legal and transparent manner; to be kept informed about how your personal information is being used; to gain access to personal information that we hold about you; oblige us to correct any errors in your personal data; oblige us to delete personal data about you in certain situations where there is no legitimate reason for us to continue to process it; object at any time to the processing of your personal data for direct marketing purposes; in certain other situations, object to our continuous processing of your personal data; and limit or stop the processing of your personal data in certain circumstances (temporarily). Change your preferences If you no longer wish us to contact you about our products or services, or for other marketing purposes, you can change your preferences or cancel your subscription by contacting us.

Security and retention of your personal information

Security of your personal information We take the security of your personal information very seriously. We have implemented various strategies, controls, policy measures to secure your data and to follow these measures closely. We protect your data using encryption techniques and we use other security mechanisms such as IP and password protection mechanisms. This means that your data is protected and only accessible to our employees who need to perform their duties. We also ensure that there are strict controls that restrict access to your personal information to keep it secure. Retention of your personal information We will only keep your personal data for as long as necessary for the purposes described in this privacy policy. This means that the retention periods may vary depending on the type of data and the reason why we have the data in the first place. We have instituted procedures regarding our retention periods, which we constantly review, taking into account our reasons for processing your personal data and the legal basis for doing so. Changes to this privacy policy We may update this privacy policy from time to time. Therefore, check this policy regularly to ensure that you are aware of the most recent version. This privacy policy was last updated on 10 April 2019.