We are Rikz plastics B.V. (“welltub Hottubs”). Welltub Hottubs is the “data controller” of all personal data that it collects, processes and holds about you, unless we otherwise inform you. What personal information do we collect? The personal information that we collect directly from you may include your name, email address, telephone number, date of birth, address, your order, credit card or other payment information and information that you provide to us when you contact our customer service or contact our social media platform (for example by ‘tagging’ us in a post on Instagram or by writing about us on Facebook). If you shop with us online or browse our website, we may change your IP address or other device ID specific, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other information about collect portable devices. We may, where we have a legal basis for doing so, also collect personal information about you from third parties who provide us with additional public information about you. We use this information on an anonymous basis and will never use it to identify a specific user. We cannot link this data to other data that we hold about you and the purpose of collecting this data is to perform analyzes and help us identify human flows in our stores to maximize the efficiency of our webshop.
When do we collect your personal information?
For safety and legal reasons. We use your personal information to: Ensure that the personal and financial information you provide is correct; Conduct fraud controls or prevent other illegal activities; Protect our rights or property (or those of others); and to comply with our legal and conformity-related obligations. In some cases we will use your personal data because it is necessary to comply with a legal obligation (such as the legal obligation to keep invoices for at least 5 years). In other cases (such as fraud detection) we will rely on our legitimate interests as a company to use your personal information in this way. Where we trust our legitimate interests, we will always ensure that we balance these interests against your rights. For marketing purposes We use your personal information to personalize your experience with Welltub to: provide you with marketing material via mail and e-mail if you have given us permission to do so; process your registration data and purchase history to analyze how you shop and what you searched for. These can be historical transactions. This enables us to offer a better customer experience; send specific offers to our customers in some cases based on historical transactions; measure the effectiveness of our marketing campaigns and our advertisements; We rely on your permission to send you marketing messages by mail and email based on the permission we received from you when you contacted us or when you purchased a product from us. In other cases (for example, to measure the effectiveness of our marketing), we will rely on our legitimate interests as a company to communicate with customers in an engaging and efficient manner. Where we trust our legitimate interests, we will always ensure that we balance these interests against your rights.
With whom do we share your personal information?
We will never sell your personal information to third parties. To provide us with our services to you, we share your personal information with our trusted external service providers or our subsidiaries, as described below. When we share your personal information, we place security measures that require these organizations to keep your information safe and ensure that they do not use your personal information for their own marketing purposes. External service providers To execute orders for products and services. We work together with a number of trusted service providers who perform services on our behalf. When you purchase products from us, the services provided by these organizations include; the transport of our goods and the processing of payments. It is in our legitimate interests as a company to work with these service providers, because we do not have the ability to provide these services ourselves. In any case, we will ensure that the service provider may only use your personal information to deliver the services to us and for no other purpose. To prevent crime and to comply with laws We share your financial information, including your credit card, payment card or other payment information, with third parties to ensure that your payment is secure and that your data is not used fraudulently. This data exchange enables us to perform a fraud analysis that ensures that real and correct payment data is provided to us before every purchase. We can share your personal information with credit bureaus if you request payment after delivery after the payment option. There may be other scenarios where we are required by law to share or disclose your personal information, such as with law enforcement or government agencies, to prevent or detect crime or to comply with another legal requirement.
Other professional services
Your rights – You have a number of rights with regard to your personal data and what happens to it. You have the right to: have processed your data in an honest, legal and transparent manner; to be kept informed about how your personal information is being used; to gain access to personal information that we hold about you; oblige us to correct any errors in your personal data; oblige us to delete personal data about you in certain situations where there is no legitimate reason for us to continue to process it; object at any time to the processing of your personal data for direct marketing purposes; in certain other situations, object to our continuous processing of your personal data; and limit or stop the processing of your personal data in certain circumstances (temporarily). Change your preferences If you no longer wish us to contact you about our products or services, or for other marketing purposes, you can change your preferences or cancel your subscription by contacting us.
Security and retention of your personal information