All goods travel at the risk of the client, except in the case of Article 7:11 of the Dutch Civil Code, and delivery is deemed to have taken place by offering the goods at the agreed place. Client is always obliged to lend its cooperation to the delivery operation. Client must inform third parties about the operation of goods supplied by welltub, among other things by providing a manual. The Client must take all precautionary safety and hygiene measures required by law or otherwise that are required for the delivery or performance of work by Welltub. The client is furthermore obliged to indicate to Welltub the presence and exact location of electrical wiring, as well as gas and liquid pipes. The address made known to Welltub by the client and accepted by Welltub serves as the place of delivery. The delivery time is the period specified in the agreement within which the aim is to provide the performance. Unless it is explicitly stated that the delivery period is a strict deadline, the stated delivery period is deemed to have been approximated. If no delivery period has been agreed, the client must permit Welltub in writing a period of at least one month to still perform. In the event of on-demand delivery, the client is obliged to call the goods within the specified period and, in the absence of a previously agreed period, at the latest within three months after the conclusion of the agreement, or within the period as stated in a written demand from Welltub. . In the absence of a call or purchase within the aforementioned periods, Welltub has the right to charge the goods sold and to store them for the account and risk of the client, or to dissolve the agreement by simple notification.


Welltub will always try to comply with a specified delivery period as much as possible, but exceeding it can never lead to Welltub’s liability, except in the case of intent or deliberate recklessness, nor does the client have the right to cancel the order or to receive the goods refuse, except in the case of an explicitly agreed expiry period. A document provided at the time of delivery of goods is deemed to accurately reflect the quantity of goods delivered, unless the client notifies Welltub in writing within two working days. The client is obliged to check the delivered goods on receipt for quantity and quality. Subject to written permission from Welltub, the client is not entitled to return delivered goods to Welltub. Goods fully or partially processed, damaged items and packaged items, the packaging of which is missing or damaged, can never be returned. If Welltub makes things temporarily available to the client, the contractor must manage these items with due diligence. Damage to these items will be repaired by Welltub at the expense of the client.


When returning you must inform us by e-mail or by post to return the goods. We then provide you with a free return sticker that you can stick on the Product. If you revoke the agreement, you will immediately receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us) and at least no later than 14 days. We will pay you back with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursements. We may wait with a refund until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is the earlier. You must return the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to return the goods. You are on time if you return the goods before the period of 14 days has expired. Welltub reimburses the costs related to the transport. However, the Buyer bears the risk of transporting the Product for the return process. If Welltub believes that the Product is not in unused condition or damaged, Welltub has the right to deduct a portion of the price of the product corresponding to the cost of restoring the Product to its original condition. to be repaid by it to the Buyer. However, such a deduction may be higher than the original price of the Product.